Frequently Asked Questions

  •  Easy! You bring all of your items to the register and we weigh them for you there and determine the price. Everything is $10/lb.

    And, you don’t have to have a pound to check out. We weigh everything to the exact weight. Every .1 lb = $1

  • Just give it back to us! You do NOT need to commit to buying something before it is weighed. 

  • For reference, a T-shirt is usually about 0.5 pounds, making it around $5. A kimono can weigh around 2 pounds, making it around $20. Every item varies! You can weigh any item at any time at our register.

  • All items may be returned or exchanged with a valid receipt. Returns are issued as store credit in the form of a gift card. 

  • We partner with a recycling plant in Tokyo called Ecommit. They source the clothing for us, saving it from landfills, and ship it to us quarterly in a 20-foot shipping container.

  • Japan has a very high rate of textile waste as it is not very common for them to buy their own secondhand clothing; as a culture they prefer to buy new or to buy secondhand fashion from other countries. We saw an opportunity here since Japanese fashion and culture is popular in the US. 

  • A very wide variety! We bring in a mix of everything from basics to designer items. We don’t separate anything by quality; you might find an Armani jacket next to a Uniqlo one!

  • Yes, the clothing is washed before it is shipped from Japan.

  • Yes! Even the ones on the ceiling (as long as we can reach it)! They are also sold by the pound.

  •  Yes, we have four fitting rooms. You can always try items on before buying them.

  •  Often, yes. Many Japanese items fit differently than typical US sizing standards, and sizing can vary widely depending on brand and style. We always recommend trying items on for the best fit.

  • Yes, but we do not have a plus-size section; all sizes are mixed into the racks. The racks are organized by clothing type and color rather than by size.

  • Yes; the lower level is generally men’s, and the upper level is generally women’s. However, a lot of our items are gender neutral, and we recommend that everyone check out both levels!

  • While we receive new shipments quarterly, we usually have a massive backstock to pull from. We restock almost daily!

  • We accept cash, American Express, Mastercard, Visa, and mobile payment.

  • No, we do not offer consignment.

  • Unless they are a service animal, no!!! We have a lovely shop cat named Ula, and while she loves people, she does not get along with other animals.